CARE PROGRAM

The Richway Care Program is intended to provide convenient warranty services to Richway customers and distributors on certain eligible products. We understand that with long-term use, products can take wear-and-tear and can get damaged. Repacking and shipping a broken mat can be
inconvenient and expensive to ship in for repair. The Richway Care Program makes it possible to provide the best service at an affordable price.


Products eligible for the Richway Care Program:
• Biomat® 3000MX* (Mini, Professional, Single, Queen, King)
• Biomat® 7000MX (Mini, Professional, Single, Queen, King)
• BioAcoustic Mat™ (Professional and Single)
• Bio-belt™
• Alkal-Life™ 7000sL


*Richway Care Program replacement mats for the Biomat® 3000MX will be replaced a Biomat® 7000MX. (Biomat® 7000MX Controller, Cotton Pad, or Carrying Case not included).


How it works:


1) If you have purchased one of the eligible products listed above, and it has been damaged or is facing technical issues, and it is more than three years old, you are eligible to receive a replacement product at a discounted rate.

a. Replacement Biomats® will only have the mat replaced. Replacement Biomat® Controller not included in replacement.
b. All Biomat® - Mini models will be replaced by 7000MX Domed models.


2) Contact the RMA Department to request for a Richway Care Program replacement. Contact us by phone or email to request for a Return Merchandise Authorization (RMA) number.
a. Tel: 808-589-2800
Toll-Free: 855-338-6410
Email: rma@richwayusa.com
b. Be prepared to provide the following information:
i. Richway Invoice (RI) number from your purchase. NOTE: Richway Care Program is not available for those without RI number
ii. Name of the original purchaser
iii. Picture of the damaged product
iv. Product’s Serial Number (Picture of the mat and the controller with the serial number)

 

Policy

CUSTOMER RECEIVES

TIME SINCE PURCHASE

FEE

RETURN TO RICHWAY BY

SHIPPING FEE

CARE PROGRAM

BRAND NEW REPLACEMENT

OVER THREE YEARS

KING BIOMAT = $1,260
QUEEN BIOMAT = $1050

SINGLE BIOMAT = $810

PRO BIOMAT = $525

MINI BIOMAT = $210

BIOBELT = $165

ACOUSTIC SGL = $660

ACOUSTIC PRO = $495

ALKAL LIFE = $750

NO RETURN

KING BIOMAT = $160
QUEEN BIOMAT = $130

SINGLE BIOMAT = $100

PRO BIOMAT = $60

MINI BIOMAT = $40

BIOBELT = $30

ACOUSTIC SGL = $100

ACOUSTIC PRO = $60

ALKAL LIFE = $40

***IF YOUR PRODUCT IS LESS THAN THREE YEARS OLD, SEE REPAIR POLICY.

 

*Replacement BioAcoustic Mats™ comes with a replacement BioAcoustic Mat™ controller.
**The replacement product will be sent out after the product has been received or the customer has provided proof of shipping (tracking numbers, ect…)

 

We will send you a Richway Care Program Agreement Form. Please complete and sign the form and return via email or mail.
• If you are sending the Richway Care Program Agreement Form and/or a check payment by mail, please mail to:
Richway & Fuji Bio Inc.
1314 South King Street Suite 520
Honolulu, HI 96814
• Make checks payable to Richway & Fuji Bio Inc. and indicate the RMA number in the reference section.