Richway Biomat Warranty & Lifetime Care Program

Richway & Fuji Bio's current warranty and Lifetime Care Program provide a long-term replacement path for eligible Richway Biomat owners. Under Richway's current March 2026 policy, an eligible Biomat that is defective during the first year can qualify for warranty replacement. Beginning in month 13, the Lifetime Care Program allows eligible owners to replace a non-working Biomat for a percentage of the current retail price rather than purchasing another mat at full retail.

The current schedule is simple: 10% of current retail during months 13–24, 20% during months 25–36, and 30% after three years, plus applicable shipping and handling charges.

There is another major difference after the first year: you do not have to send the defective Biomat back to Richway when using the Lifetime Care Program.

Richway Biomat Warranty and Care Program at a Glance

The important change: Richway continues to describe its product warranty as a limited three-year warranty. However, under Richway's current March 2026 Care Program & Warranty service schedule, qualifying defects during the first year receive no-charge warranty replacement, while Lifetime Care Program replacement pricing begins in month 13 at 10% of current retail during months 13–24, 20% during months 25–36, and 30% after three years.

How the Richway Biomat Warranty Works During the First Year

If your Richway Biomat is defective or stops working properly during the first year, Richway's current policy provides warranty replacement without a service charge.

During the First 2 Months

For warranty service during the first two months:

• There is no service charge.
• There is no return shipping charge under Richway's current schedule.
• The defective Biomat must be returned to Richway.
• You must obtain a Return Merchandise Authorization (RMA) number before sending the product.

During Months 3–12

From the third month through the end of the first year:

• There is still no warranty service charge.
• The defective Biomat must be returned.
• The customer is responsible for shipping the product to Richway.
• Richway's current schedule does not list an additional shipping and handling charge for the replacement.

Do not send a Biomat to Richway before receiving an RMA number. Richway states that packages sent without the RMA number clearly written on the outside may be refused and returned to the sender.

What Happens After the First Year? The Lifetime Care Program

Beginning in the second year, an eligible Richway Biomat that is defective or not working properly moves into Richway's Lifetime Care Program replacement system.

Instead of paying full retail price for another Biomat, the replacement charge is based on how long you have owned the product:

• 13–24 months: 10% of the current retail price
• 25–36 months: 20% of the current retail price
• After 3 years: 30% of the current retail price

Applicable shipping and handling charges are added to the Care Program replacement cost.

You do not have to ship the defective Biomat back under the Lifetime Care Program. Richway's current policy specifically says that the customer does not need to return the mat.

How Much Does the Richway Biomat Care Program Cost?

The Lifetime Care Program is based on the current retail price of the replacement product—not necessarily the price you originally paid for your Biomat.

Example: Biomat Professional 7000MX

The Biomat Professional 7000MX currently retails for $2,150. Using Richway's present Care Program schedule, the product portion of a replacement would therefore be:

• 13–24 months: $215, plus applicable shipping & handling
• 25–36 months: $430, plus applicable shipping & handling
• After 3 years: $645, plus applicable shipping & handling

Richway's March 2026 U.S. Care Program chart currently lists a $100 handling charge for the Professional Biomat, making the current after-three-year total $745 for a standard Professional replacement. Prices and handling charges can change, so always confirm the current amount before requesting service.

What Do You Receive With a Care Program Biomat Replacement?

For a Biomat replacement under the Lifetime Care Program, Richway replaces the mat itself.

The replacement does not include a new:

• Biomat controller
• Cotton pad
• Carrying case

Keep your existing controller, cotton pad and carrying case unless Richway specifically instructs you otherwise.

Do You Have to Return Your Old Biomat?

During the first year, yes. After the first year under the Lifetime Care Program, no.

Warranty replacements during the first 12 months require the defective product to be returned to Richway. Beginning with the Lifetime Care Program in month 13, Richway's current policy says the defective mat does not need to be returned.

This is one of the practical advantages of the Care Program. A full-size Biomat can be large and expensive to pack and ship, so the current program eliminates return shipping of the defective mat once the product enters the Lifetime Care Program.

Who Qualifies for the Richway Lifetime Care Program?

Richway requires a purchase history for warranty, replacement or repair service. According to the current policy, the product must have been purchased through an official Richway distributor.

Richway specifically states that purchases made through unofficial channels or unofficial distributors are not eligible for repair or replacement service.

This is one reason the seller matters when purchasing a Richway Biomat. Buying an authentic-looking product alone is not enough to establish warranty or Care Program eligibility; Richway needs a qualifying purchase history in its system.

Biomat Store is an authorized Richway distributor, and our Richway products are sold through Richway's authorized distribution system. If you purchased your Biomat from us and need help locating your purchase information, contact Biomat Store.

What Information Do You Need to Make a Claim?

For a Lifetime Care Program request, Richway currently asks for:

• The purchaser's name
• The Richway Invoice (RI) number
• A detailed description of the problem

Richway then provides a Lifetime Care Program form and an RMA number. After the completed form is returned, Richway sends an order form to collect payment for the replacement.

Richway states that the replacement is generally sent within approximately 7–14 business days after the required paperwork and payment have been processed.

How to Request Richway Warranty Service During the First Year

If your Biomat develops a qualifying defect during the first year:

1. Contact Richway's RMA department before shipping anything.
2. Request an RMA number.
3. Pack the defective product securely.
4. Write the RMA number clearly on the outside of the package.
5. Include your name, address and phone number.
6. Use a shipping method with tracking and keep the tracking information until Richway confirms receipt.

Current Richway RMA email: rma@richwayusa.co

Richway & Fuji Bio Inc.
1314 South King Street, Suite 520
Honolulu, Hawaii 96814

Richway advises customers that the shipment remains the customer's responsibility until Richway receives it.

How to Request a Lifetime Care Program Replacement

If your eligible Biomat is more than one year old and is defective or not working properly:

1. Contact Richway at rma@richwayusa.co.
2. Provide the purchaser's name, RI number and description of the problem.
3. Complete the Lifetime Care Program form supplied by Richway.
4. Use the RMA number Richway assigns to your request.
5. Complete the payment form for the applicable Care Program charge and shipping/handling.
6. Keep the defective mat; Richway's current Care Program does not require you to send it back.

Once the paperwork and payment have been processed, Richway states that the replacement is generally sent within approximately 7–14 business days.

What Is Not Covered by the Richway Warranty or Care Program?

The warranty and Lifetime Care Program are intended for qualifying product defects and malfunctions. Richway's current policy excludes problems caused by conditions such as:

• Failure to maintain the product according to the owner's manual
• Improper installation
• Accidental damage
• Abuse or misuse
• Mold or mildew
• Bodily fluids or other liquid contact
• Rust or corrosion
• Acts of nature

Eligibility ultimately depends on Richway's review of the service request and its current policy.

Is the Richway Care Program a Repair Program?

No. The current Lifetime Care Program is a replacement program.

If an eligible Biomat stops working after the first year, the Care Program provides a replacement mat for the applicable percentage of current retail price. You are not sending the defective mat to Richway to have that same mat repaired under the Care Program.

This distinction is important because older Richway information often discussed repair fees during years two and three. The current March 2026 Care Program & Warranty schedule instead places months 13–24 and 25–36 directly into the Lifetime Care Program replacement schedule.

Why Buying From an Authorized Richway Distributor Matters

The warranty and Lifetime Care Program are part of the long-term value of owning a genuine Richway Biomat—but only if Richway can verify an eligible purchase.

Richway's current policy requires purchase history and says purchases through unofficial channels or unofficial distributors are not eligible for repair or replacement.

If you are shopping for a new Biomat, you can view all current Richway Biomats, including:

• Biomat Mini 7000MX
• Biomat Professional 7000MX
• Biomat Single 7000MX
• Biomat Queen 7000MX
• Biomat King 7000MX
• Bio-Belt 7000MX

Richway Biomat Warranty & Care Program FAQ

How long is the Richway Biomat warranty?

Under Richway & Fuji Bio's current March 2026 Care Program & Warranty policy, an eligible defective Biomat can receive warranty replacement during the first 12 months. Beginning in month 13, replacement is handled through the Lifetime Care Program at 10% of current retail during months 13–24, 20% during months 25–36 and 30% after three years, plus applicable shipping and handling.

Does the Richway Biomat still have a 3-year warranty?

Yes. Richway continues to describe its product warranty as a limited three-year warranty. Under Richway's current March 2026 Care Program & Warranty service schedule, qualifying defects during the first year receive no-charge warranty replacement. Beginning in month 13, eligible products can instead be replaced through the Lifetime Care Program at 10% of current retail during months 13–24, 20% during months 25–36, and 30% after three years, plus applicable shipping and handling.

When does the Richway Lifetime Care Program start?

The current Richway schedule begins Lifetime Care Program replacement in month 13, immediately after the first year.

How much does the Richway Care Program cost?

The current service charge is 10% of current retail price during months 13–24, 20% during months 25–36 and 30% after three years. Applicable shipping and handling charges are additional.

Do I have to return my old Biomat under the Care Program?

No. Richway's current policy states that after the first year, customers using the Lifetime Care Program do not need to return the defective mat.

Does a Care Program replacement include a new controller?

No. A Biomat Care Program replacement includes the replacement mat only. It does not include a new controller, cotton pad or carrying case.

What if my Biomat stops working during the first year?

An eligible Biomat that is defective during the first year can qualify for warranty replacement without a service charge. The defective product must be returned to Richway, and an RMA number is required.

Can I use the Care Program if I bought my Biomat from an unauthorized seller?

Richway's current policy requires purchase history and states that purchases through unofficial channels or unofficial distributors are not eligible for repair or replacement service.

How long does a Richway Care Program replacement take?

Richway currently states that replacement generally takes approximately 7–14 business days after the required Lifetime Care Program paperwork and payment have been processed.

Is the Richway Lifetime Care Program really lifetime?

Richway calls the program its Lifetime Care Program. Its current schedule lists a 30% of current retail replacement charge for eligible products after three years and does not state an expiration date for that tier. Eligibility remains subject to Richway's current terms and purchase-history requirements.

Read the Current Official Richway Policy

Warranty and Care Program terms can change. This page is based on Richway & Fuji Bio's March 2026 Lifetime Care Policy, Revision 4.

View the current Richway Care Program & Warranty policy (PDF).

If you purchased your Biomat through Biomat Store and need help locating your order information, contact us.