Frequently Asked Questions

What is the Biomat?

We refer you to the following pages: How The Biomat Works, Far Infrared Rays (FIR), Negative Ions and Amethyst.  These pages have everything you should know about Biomats. 

How do I use the Biomat?

We refer you to the following page: How To Use The Biomat.

Who can use the Biomat?

The simple answer is anyone, but there are safety precautions and two situations where the Biomat is not recommended for use.  You can see the Biomat safety precautions and contraindications by going here.  And, yes, Biomats are safe for pets on lower settings.  The only danger with higher settings for your pet would be dehydration.  So monitor your pets while on the Biomat and keep at lower settings.

Can I sleep on my Biomat?

Yes! We do recommend that you build up to doing that, however, because one of the things the Biomat may do immediately is start detoxification.  Detoxifying your body too quickly can cause stomach upset.  So we recommend building up to the time and temperature to the setting you want to sleep with before doing so.  But many people love sleeping on their Biomats and find that the long exposure times on a low setting can have many benefits over time if done consistently.  If you want to fall asleep on a higher setting, don't worry.  The Biomat has an automatic stepdown function that will start lowering the temperature after 75 minutes.  Some people love the firmness of the Biomat, but some would sleep on it if there was a way to make it softer.  That's where the Quantum Energy Pad comes into play.

What size Biomat is right for me?

We get this question a lot.  Most are referring to choosing between the Professional and the Mini Biomats but we've had people ask about the bed sizes too when trying to make a decision. In regards to the Mini Biomat versus the Professional Biomat, we recommend you consider the following: 1. How much more will you use the Biomat if you can take it with you everywhere and use it?  Would you use it more if it was that portable?  Then maybe the Mini is for you. 2. Do you want a full body experience, a more sauna-like experience?  Are you using it in a professional capacity?  Do you want to sleep on your Biomat from time to time?  Then maybe the Professional Biomat is for you.  Keep in mind the Professional is covering your whole body so the results are relative.  Not only is the Professional Biomat's output of far infrared rays and negative ions more, your whole body is in contact with the therapy at once.  That being said, also keep in mind that how much you use your Biomat will effect results too and the Mini Biomat is so versatile and portable, some people may use it more often and with more consistency.


As far as the bed sizes go, you really just have to consider these two things: 1. Do you KNOW you want to sleep on a Biomat every night?  2. Are you going to be happy with only using it in the bedroom?  In other words, do you need it to be portable at all?  If you do know you want to sleep on one every night and you don't need it to be portable, then maybe a bed size is right for you and you should choose the size that fits your mattress.  The bed sizes get hefty.  So they are meant to be put on a bed and left there for the most part.

Where can I use the Biomat and on what?

First, size is going to matter, right?  If you have a bed size Biomat (King, Queen, Single), then you need to put it on your bed.  A Professional is made to go on a bed, a wide sofa, the floor, a massage or doctor's table, a contoured lounge chair (yes, it will eventually take the shape of the surface you use it on most).  The Mini Biomat can pretty much be used anywhere.  You can sit with it under you or behind your back.  You can contour it around your waist.  It is more flexible than the bigger mats.  You can lie on top of it or drape it over your midsection.

What are EMFs and is using the Biomat exposing me to them?

EMFs are electromagnetic fields produced by every electronic device.  The Biomat has an IC chip in the controller that intercepts EMFs and there is an entire layer in the Biomat dedicated to blocking them from getting to you.  If you would like to know more, you can visit the following page: How The Biomat Works.

Biomat vs Infrared Sauna?

The differences between the Biomat and infrared saunas are many, even though they give the same type of therapy.  First, cost and space.  Infrared saunas are much more money and take up a lot more space in your home.  Also, you are closer to the treatment with a Biomat which we believe gives better benefits.  Biomats are a lot more convenient in that they can be used anywhere (even the bed sizes, technically), unlike infrared saunas.  Most infrared saunas do not have negative ion output.  Also, the Biomat provides other temperature options than just the sauna heat.

Are there discounts or sales on the Biomat?

The only discounts offered on any Biomat are the Professional Healer, First Responder and Military Discounts. Outside of those discounts, if you see any Biomat discounted on the internet, be very cautious.  Richway controls the pricing for all of it's products and the only way to get a warranty on a Richway product is to buy it at the retail price.  There are distributors out there that try to cheat the system and use "demo" or "open box" language to get you to buy their personal stock.  Distributors get product from time to time based on their sales volume and then turn around and sell it at a full profit, but what they don't tell you is that the warranty is tied to them and non-transferable. Unfortunately, the only way to know you are protected via warranty is to buy Richway products at retail price.  Richway never has direct sales on the Biomat.  Richway does run promotions at certain times of the year where if you buy this or that size Biomat, you might get an aroma stand or some other less-expensive product, but in the last fifteen years, Richway has never discounted or run a sale on a Biomat outside of the discounts mentioned above.

What can I use to make the Biomat more comfortable?

Some people love a firm surface to lie on but some don't.  For those who prefer a less firm surface, the Biomat does come with a cotton pad that adds some cushion and prevents sweat and dirt from getting on your Biomat.  This cotton pad straps over all four corners to hold it in place, is machine washable and can be replaced when it gets too worn.  Other than this, there are a few options.  First, the Infinity Power Pad is a waterproof cover that helps distribute heat more evenly and adds just a bit more comfort.  The other option is the Quantum Energy Pad, which has it's own healing properties and adds much more cushion to make the Biomat more comfortable. All natural fiber quilts or sheets are ok to pad the Biomat with as well.  Just make sure the padding you use doesn't exceed an inch or two and that they are not synthetic fiber materials.  Synthetic fibers are not healthy for us to wear without warming them up.  So warming them up is probably not a good thing if you are doing therapy of any kind.

How long do I warm the Biomat up before using?

That depends on the setting you wish to use.  The lower the heat setting, the less time it takes.  For Blue and Green settings, wait about twenty minutes.  If you want to use the Yellow or Orange settings, we suggest waiting 30-40 minutes.  You don't have to wait.  You can lie down on it as soon as you turn it on and warm up with the Biomat, but if you want it at your desired setting before use, use these times as guidelines.

Why are Biomats more expensive than other infrared mats?

This is comparing apples to oranges.  You wouldn't expect to go to a restaurant and see them cooking on a household stove, would you?  The Biomat is made for professional use.  It is commercial quality.  The stove you use in your house costs about ten percent of what that stove at the diner costs for a reason.

How long and often to see results should I use the Biomat?

Everyone is different.  But for most, the short term effects like pain relief, increased circulation, stress relief and mood enhancement can be felt within a couple sessions.  For the long term benefits, like detoxification, increased energy, improved immune system and soft tissue repair, it can take up to a few weeks of consistent use.  Consistency is the key.  How long and how high of a temperature you use is up to your comfort level.  But we suggest 20-40 minutes at a low to medium setting for the first couple of weeks until your body has detoxed enough.  If you feel quesy or have a headache, these are your body's natural reactions to detoxifying too fast.  Just bump down the time and temperature and ease into it.  Remember, consistency is more important than how hard and how long you go, especially at first.

Can I use the Biomat after surgery or injury?

We recommend waiting until any swelling has subsided.  After that, yes!  Using the Biomat consistently after surgery or injury should speed up recovery time.

Where do you ship the Biomat to?

Shipping inside the United States (except AK), Canada and South Korea is free.  If you are outside the U.S., Canada or South Korea, please send us an email telling us what products you would like to purchase at: info@biomatstores.com.  We will then send you a link to purchase with a shipping quote. Soon we will be able to offer shipping straight from the cart globally, but until then, just shoot us an email. There is no duty fee in Canada because the Biomat is a registered medical device but there will most likely be provincial fees that Richway cannot control.  These fees are on the province or state that you live in so check with them.  The Biomat can be shipped anywhere in the world with a few exceptions. 

Where is the Biomat made?

The Biomat is made in South Korea by Fuji Bio Sciences, Richway's in-house manufacturing partner.  Besides Fuji Bio Science being an exceptional company to partner with, the reason the Biomat is made in South Korea is that's where the amethyst mine that Richway owns is located.  To ship the amethyst somewhere else before production would drive costs up.  Other mats are made mostly in China with no quality control and then bought wholesale by importers who stick their brand name on them.  The entire Biomat production process is overseen by Richway since Fuji Bio Science is owned by it's corporation.